Heather, 43, Dundee
My diabetes is increasingly affecting my vision, but I aim to stay as active and independent as I can for as long as possible.
My daughters live down south and I want to continue to visit them regularly. I encounter lots of challenges as I travel about. Gaps between trains and platforms are dangerously wide or steep. Departure screens at bus and train stations are either hard or impossible for me to read.
I’m a reluctant device user at the best of times, but it helps me get about. However, I often feel frustrated when audio descriptions rely on me being able to see landmarks around me. Drops in Wi-Fi signal, traffic congestion or train diversions don’t help either!
I find the Thistle Assistance card is an easy way to ask for help whenever I need it without making a song and dance about it. It just discreetly informs a member of transport staff what I need, whether that’s assistance getting off the train or letting me know when it’s my stop. The card’s always in my wallet now so it gives me peace of mind when I travel.